Confirmation Policy

• The customer receives a confirmation voucher via email within 24 hours of successful booking
• In case the preferred slots are unavailable, an alternate schedule of the customer’s preference will be arranged and a new confirmation voucher will be sent via email.
• Alternatively, the customer may choose to cancel their booking before confirmation and a full refund will be processed.

Refund Policy

The applicable refund amount will be processed within 10 business days.

All applicable refunds will be done in the traveler's Account.

Cancellation Policy

• If cancellation is made 30 days or more before the date of travel, 25.0% of total booking cost will be charged as cancellation fees.
• If cancellation is made between 15 days to 30 days before the date of travel, 50.0% of total booking cost will be charged as cancellation fees.
• If cancellation is made within 15 days before the date of travel, total booking cost will be charged as cancellation fees.
• In the event of unforeseen weather conditions, union issues, government restrictions, or any other circumstances beyond human control, certain trips or activities may be cancelled. In such cases, alternate feasible options will be provided. However, a cash refund will not be available.

Payment Terms Policy

• 100.0% of total tour cost will have to be paid 0 days before the date of booking